How to order

1. Pick your size, flavour + style

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• 4" (10cm) gives 6 - 8 slices

• 5"(13cm) gives 12 - 15 slices

• 6" (15cm) gives 16 - 20 slices

• 7" (18cm) gives 25 - 30 slices

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Den celebration cakes start at four layers - about 7" tall - and may come with extra headroom, depending on the number of layers and your choice of decoration. 
Watch this 1 min video on how to slice tall cakes.

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2. Get your quote as soon as you can

I need a minimum of five days' lead time to prepare a custom cake for you, so get in touch as soon as you can. I make every bake to order, often sourcing fresh ingredients or making specific elements from scratch, and my kids can't look after themselves just yet...or so they claim. There's always a chance I can make you something last minute - it'll incur a £25 rush charge but if you're in a cake emergency situation, I'll try my best!

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Your quote will always arrive in written form via email or in response to a Build my Bake form  - I don't provide quotes over social media or without sufficient  information.

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For wedding cakes and dessert tables, please get in touch at least 6 weeks before your event, so we can speak to discuss, design and I can send tasting box or two as needs be. To ensure the flavours are to your tastes, I ask anyone ordering a wedding cake or dessert table to purchase a Flavours Box for £30 of flavours to be sent to you by post.

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I personally create and assemble every bake manually - each Den product is unique and the images on this site are for display purposes only, so please don't worry if your product doesn't look identical to those shown here (but yes, I made everything pictured on this site and across my social media!)

3. Pay for your cake

Once I've been in touch to confirm your order and to send you an invoice, please settle up with a secure payment via PayPal - your booking is not confirmed until Den Bake Shop confirms receipt of your payment. Orders under £100 should be paid in full; the balance for orders over £100 can be settled up to 7 days before your event. For weddings or major dessert tables, we take a 50% non-refundable deposit at the time of booking, with the remaining 50% to be settled up to 14 days before the event. I'll get to work on your bake once payment has been received.

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4. Take collection or delivery

For single/double tier cakes and bakes, I can arrange a courier for a specific date and delivery window and simply add the exact cost to your final balance - delivery costs are calculated from my home here in Harlesden. I always make couriers aware of the fragile nature of their cargo, asking them to drive carefully over bumps, lift cake boxes from the base only, and so on - they're not cheap, but everything they have ever delivered for me has arrived in excellent condition. 

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You are also very welcome to collect Den bakes from my home (for free, obviously) or to arrange your own courier for collection at a mutually convenient time - I offer 30 minute slots for collection. After a 15 minute grace period, late collections will need to be rearranged.

Always keep your cake flat, whether you're carrying it or if it's in a vehicle. Passengers' laps, car seats and bike baskets are not level, so please put your cake flat in a footwell, or in your boot, preferably on a non-slip mat. Please drive with care, especially over speed bumps and around sharp corners - please note that sudden braking is likely to result in a broken cake. Never leave your cake in a hot/warm vehicle, and keep your AC on in warm weather, When walking with your cake, carry it with two hands with your fingers flat along the base and your thumbs steadying the sides of the box/board. 

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For triple stack+ cakes or major dessert tables, I will personally deliver and set up your bespoke bakes on site; delivery prices for longer distances are calculated to include car use and travel time. If it's further than 60 miles, let's discuss it!

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5. Cake aftercare

Your Den Bake Shop goods are in peak condition when collected/delivered, and are best eaten within 48 hrs of receipt. If you're storing your bake overnight before an event, it's a good idea to make the cake box airtight by wrapping the whole thing in clingfilm - that keeps the moisture in and any fridge smells out. Bring it up to room temperature before you serve, and you're good to go.

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After your event, cut cakes will generally keep in good condition in the fridge in an airtight container for up to 24 hours, but toppings - fruit, fondant, macarons, meringues and honeycomb - may start to deteriorate in texture and freshness, especially if they've been in a warm environment. If you want to keep leftover cake for future demolition, why not stick it in the freezer? Read this on how to freeze buttercream-frosted cake. If you really need to refrigerate leftover cake, I'd suggest removing toppings and keeping your cake in an airtight container for no more than two or three days. Macarons and meringues may be kept in the fridge in an airtight container for up to three days, truffles for up to five days. 

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Returns policy

It's incredibly important to me that you enjoy your experience of Den Bake Shop's goods. If you're unhappy with your purchase, get in touch with me as soon as you can - and within 24 hours of collection/delivery - and I'll do my utmost to resolve your concern. I'll collect the item myself wherever possible and issue a refund if necessary after my assessment. I will not be liable for any complaint after 24 hours of collection or for any item I'm unable to inspect. Unless I'm delivering myself, I cannot take responsibility for any damage sustained to your purchases during transit. 

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